Queen Street, Auckland Central, Auckland 1010, New Zealand
Welcome to PlayVerse. These Terms and Conditions (“Terms”) govern your access to and use of our video game-related services, including but not limited to our website, platform, applications, digital storefront, downloadable content, and customer support (collectively referred to as the “Services”). By using the Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Services.
Your use of the Services signifies your acceptance of these Terms and any other policies or rules we may publish from time to time. We reserve the right to update or modify these Terms without prior notice. Continued use of the Services following such updates constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
To access or use our Services, you must be at least 13 years of age or the minimum legal age in your jurisdiction. Users under the required age may use the Services only with consent and supervision of a parent or legal guardian. By using the Services, you warrant that you meet the eligibility requirements and that the information you provide is truthful and complete.
Certain Services may require the creation of a user account. When registering, you agree to:
We reserve the right to suspend or terminate your account if we suspect fraudulent activity, rule violations, or false information.
You agree to use the Services only for personal, non-commercial entertainment and in compliance with all applicable laws and these Terms. You may not:
Violations may result in access restrictions, account termination, or legal action.
All content provided through our Services—including games, logos, text, audio, video, graphics, interfaces, and code—is owned by us or our licensors and is protected by copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable right to access and use the content solely for lawful purposes. You may not:
When you purchase or download a video game or digital item through our platform, you are granted a license to access and use the content, not ownership of the intellectual property. This license is:
We may revoke access to licensed content for violations or upon service termination.
Our Services may offer paid content, such as games, downloadable content (DLC), subscriptions, and virtual currency. By completing a transaction, you agree to:
We reserve the right to refuse or cancel orders suspected of fraud or pricing errors.
Digital content, including games and downloadable content, is typically non-refundable once downloaded, activated, or accessed. Exceptions may apply in accordance with local laws or in specific cases of technical failure. Physical products may be eligible for return if unopened and in original condition.
Our Services may feature in-game purchases such as virtual currency, loot boxes, cosmetic upgrades, or experience boosters. These items:
All virtual item sales are final unless required otherwise by law.
Many video games feature online multiplayer or community interaction. You agree to maintain respectful behavior toward others and follow established community rules. Prohibited conduct includes:
Failure to comply may result in restrictions, bans, or account termination.
Users may be permitted to submit content such as comments, game mods, reviews, and media. By submitting content, you grant us:
We may release updates, patches, or changes to our games or Services to fix bugs, introduce features, or improve performance. You agree that:
It is your responsibility to ensure that your hardware and software meet the minimum requirements for each game. We are not responsible for performance issues resulting from incompatible or underpowered systems.
Our Services and content are provided “as is” and “as available,” without warranties of any kind, either express or implied. We do not warrant that:
To the fullest extent allowed by law, we shall not be liable for:
Your sole remedy for dissatisfaction is to discontinue use of the Services.
You agree to indemnify and hold harmless PlayVerse, its affiliates, employees, and partners from any claims or damages arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.
We may suspend or terminate your access to any or all Services without notice if we determine that you have violated these Terms, engaged in unlawful behavior, or posed a risk to the platform or community. Upon termination, all rights granted to you will cease.
These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction where PlayVerse is legally established. Disputes will be handled by the competent courts of that jurisdiction.
These Terms constitute the entire agreement between you and us regarding your use of the Services and supersede any prior agreements, communications, or understandings.
For questions, concerns, or support regarding these Terms or the Services, please contact our customer support team using the available communication methods within the platform.
By accessing and using our Services, you confirm that you have read, understood, and agreed to these Terms and Conditions in their entirety.