Data Protection Policy for PlayVerse

1. Introduction

We are committed to protecting the personal data of our users and ensuring that everyone who interacts with our video games can trust that their information is handled responsibly. This Data Protection Policy describes how we collect, use, store, and protect your data when you access our games, purchase digital content, participate in our communities, or communicate with our services. Whether you're playing action games, simulators, adventures, online multiplayer, or indie games, we take the protection of your personal data seriously.

2. Scope of This Policy

This policy applies to all users who engage with our video game titles, related services, online platforms, game clients, and customer support systems. It governs personal data processing across various game genres, game distribution models, and associated services such as account management, forums, online leaderboards, multiplayer matchmaking, and promotional programs.

3. Categories of Personal Data Collected

Depending on how you interact with our games and services, we may collect the following categories of personal data:

• Account Data: Username, email address, display name, password (encrypted), and linked account identifiers.
• Device Data: Hardware specifications, operating system, device type, console or PC identifiers, and screen resolution.
• Usage Data: Game session activity, player progression, save files, in-game purchases, unlocked achievements, and interactions with other players.
• Transaction Data: Purchase history, transaction timestamps, game licenses, and activation records.
• Technical Data: IP address, error logs, crash reports, software diagnostics, update behavior, and latency metrics.
• Communication Data: Customer support requests, user-submitted feedback, participation in surveys, chat messages (where applicable), and content reports.
• Preference Data: Language settings, preferred genres, controller schemes, and notification choices.
• Multiplayer and Community Data: Participation in events, friend lists, guilds or clans, user-generated content, and ranking or leaderboard positions.

We do not collect more data than necessary and follow the principle of data minimization at all stages of interaction.

4. How We Collect Personal Data

Your personal data is collected through several channels, including:

• Direct User Input: When you register for an account, configure settings, make a purchase, or contact support.
• In-Game Data Collection: Our systems gather play-related data during sessions for performance and behavioral analysis.
• Third-Party Integrations: When you link your profile with external platforms such as game stores or social accounts, depending on your permissions.
• Cookies and Local Storage: Used in game clients or web-based services to store session data and user preferences (where applicable).
• Events and Promotions: When you enter competitions, promotional offers, or beta testing programs.

All data is collected in accordance with applicable laws and with transparency for users.

5. Purpose of Processing Personal Data

We use personal data for the following lawful and specific purposes:

• To Provide and Maintain Game Functionality: Authenticating users, enabling cloud saves, managing digital rights, and allowing access to downloadable content.
• To Support In-Game Services: Providing matchmaking, leaderboards, multiplayer environments, and community tools.
• To Deliver Customer Support: Responding to inquiries, resolving issues, and improving user satisfaction.
• To Enable Secure Transactions: Ensuring orders are processed, access is granted to purchased games, and refund policies are applied when necessary.
• To Monitor and Improve Performance: Gathering diagnostics to optimize gameplay, identify bugs, and enhance stability.
• To Develop and Refine Content: Understanding user behavior helps us design better levels, balance features, and release relevant updates.
• To Conduct Legitimate Business Operations: Detecting fraud, enforcing terms of service, and complying with regulatory requirements.
• To Inform You (With Consent): Sharing updates, announcements, or promotional materials tailored to your preferences.

Data is processed only for the purposes disclosed at the time of collection or as described in this policy.

6. Legal Basis for Data Use

• Performance of a Contract: When data is necessary to fulfill our service agreement with you (e.g., delivering a game or update).
• Consent: When you opt in to marketing emails, community events, or optional services.
• Legitimate Interest: For internal development, fraud detection, game integrity, and ensuring a smooth user experience.
• Legal Obligation: When required to comply with accounting, consumer, or regulatory laws.

You always have the right to withdraw consent where it has been granted.

7. Data Retention and Deletion

We retain personal data only as long as necessary for the fulfillment of the stated purposes or as required by applicable regulations. This includes:

• Account Data: Stored as long as your user profile remains active or until a deletion request is submitted.
• Transaction Data: Retained for a period required by financial or tax laws.
• Gameplay Data: Stored for the duration of your use of the game or for game analytics if anonymized.
• Support Communications: Kept for a reasonable period to follow up on inquiries and improve service.

When data is no longer needed, we delete it securely or anonymize it for analytical purposes.

8. Security Measures

We implement industry-standard security practices to safeguard your personal data, including:

• Encryption: Protecting data during transmission and while at rest in our systems.
• Access Management: Limiting data access to authorized personnel and systems through role-based controls.
• Monitoring: Tracking system behavior to detect unusual activity, vulnerabilities, or security threats.
• Incident Response: Defined protocols for handling any data breaches or unauthorized access incidents.
• Employee Training: Ensuring that our staff understand the importance of data confidentiality and security procedures.

While no system is infallible, we make continuous efforts to improve our security infrastructure.

9. Sharing and Disclosure of Data

We do not sell or rent your personal data. However, we may share it with trusted third parties under strict data protection agreements. This includes:

• Payment Providers: To securely process transactions.
• Hosting Services: For game servers, databases, and online connectivity.
• Customer Support Tools: That help manage user interactions efficiently.
• Platform Integrations: To synchronize achievements, gameplay statistics, and friend lists with your connected accounts.
• Legal Authorities: When disclosure is required by law, court order, or to protect our legal rights or the safety of our users.
• Affiliated Entities: Within our group of companies to provide consistent services across platforms and titles.

We ensure that third parties maintain high standards of privacy and use data solely for agreed-upon purposes.

10. International Data Transfers

In some cases, personal data may be processed in countries outside of your own jurisdiction. We ensure adequate safeguards are in place, such as:

• Standard contractual clauses,
• Data processing agreements,
• Technical protections and encryption,
• Ongoing monitoring of service provider compliance.

You can contact us to learn more about where your data is stored or transferred.

11. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights:

• Access: Request a copy of the data we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete data.
• Erasure: Request deletion of your data, subject to legal limitations.
• Restriction: Limit certain types of processing.
• Objection: Oppose processing where we rely on legitimate interests or for direct marketing.
• Portability: Request your data in a structured format to transfer to another provider.

To exercise these rights, you may contact our data protection team. We will respond in accordance with legal timeframes.

12. Children’s Data

Our video games are designed for users above a certain age, and we do not knowingly collect personal information from children without verified parental consent. If we become aware of unauthorized data collection involving minors, we will take immediate action to delete such data.

13. Changes to This Policy

We may update this Data Protection Policy to reflect changes in technology, law, or our operations. When significant updates occur, we will inform you through appropriate channels. Your continued use of our games and services signifies your agreement to the latest version of this policy.

14. Contact Us

If you have any questions or concerns regarding your personal data or this policy, please contact our Data Protection Officer or customer support team through the official contact options provided in your game client or account dashboard. We are committed to helping you understand and control how your personal information is used.